Here are some frequently asked questions that may help you in achieving an enjoyable, well-informed shopping experience with us.
We urge you to read through our Order Guidelines before proceeding with any order so that you are apprised of our cut-off schedule, minimums and delivery incentives, as well as other pertinent information.
We do not have a physical storefront as all transactions are coursed online at this very website (www.thegreengrocermanila.com).
We deliver all over Metro Manila, and continue to add new areas as far as Rizal and Laguna.
Refer to our Delivery Fees Reference Table found in the last section of the Order Guidelines for information on Minimums and shipping incentives.
Here are several options to ship to our different islands:
- Courier: We’d love to ship to you via courier which takes about four to seven (4 to 7) working day. Because of the length of time, this means we would only be able to ship processed items to you, or products that are not highly perishable, such as bottled products, flours, grains, and the like.
- Point to Point via Bus Terminal: Point to Point means we ship your order from one bus terminal, and you would need to pick up at the terminal from your end. We are currently limited to terminals located in Pasay, Makati or Alabang. If there is a bus liner originating from Pasay, Makati or Alabang heading to your area, we would be happy to look into this option.
- Air Freight: For sensitive, highly perishable items such as fresh produce, we course shipment through Cebu Pacific Air Cargo which we ship every Thursday morning. You would need to pick up your order at your airport terminal.
All provincial orders that require the above shipping methods must be pre-paid via bank deposit, GCash, or Paypal. Unfortunately, we do not have COD capability at this time.
Yes, you may! When placing your order online at this website, simply choose “Pick up at HQ” as your Shipping Method.
Once your order is confirmed by our staff, we will provide you with our pick-up address in Sucat, Muntinlupa.
Yes, we are BIR-compliant. All purchases are issued appropriate receipts and/or invoices.
Our gift vouchers are a unique gift option to loved ones. The voucher covers product purchases and can be emailed (soft copy) or hand-delivered (hard copy) to you. Shipping fee will be added on top of the voucher value for the latter option, if applicable.
On your Cart, input the code found on your gift voucher onto the Coupon Code field box that looks like this:
If you failed to input the code on your Cart, you still have an opportunity to do so during the Checkout process. You’ll find the link to this right at the top, above the BILLING DETAILS section, and it looks like this:
Please note that the voucher value can only be applied to product purchases and normally has a validity of one year. Make sure to use it before it expires!
Orders pre-paid by bank deposit may have discrepancies in the final bill due to the adjustments of weight-based products. Whether you have deposited more or less than the final bill, the balance can be settled either by COD or bank deposit.
When you logged into Paypal for payment during checkout, you merely granted us, the vendor, pre-authorization to charge your account. This means we have not charged your Paypal account yet. We only process payment when your order is finalized and dispatched for delivery.
Regardless of the pre-authorized amount during checkout, we will only charge you the final amount of your order.
Please show the damaged/wrong item to the delivery rider and take a photo of the item in question to email email@example.com for documentation.
If you are not personally receiving your order, please leave strict instructions with your staff or helper to look through and inspect all items upon delivery. Signing off on your delivery and receipt of your order assumes you have done so and have received your delivery with full confidence.
For any issues found after delivery, please submit a Delivery Feedback form within two days of delivery.
Due to the sensitive nature of our products, we do not accommodate cancellations after the order cut-off. Our farms and partners would have already received your order and would already be in the process of allocating harvest for you.
If you would like to add items to an existing order, kindly email us and we will confirm if we are able to accommodate any adjustments.