Frequently Asked Questions
Here are some frequently asked questions that may help you in achieving an enjoyable, well-informed shopping experience with us.
We urge you to read through our Order Guidelines before proceeding with any order so that you are apprised of our cut-off schedule, minimums and delivery incentives, as well as other pertinent information.
Do you have a physical store?
We do not have a physical storefront as all transactions are coursed online at this very website (thegreengrocermanila.com).
I'd like to purchase a gift voucher. How will you send this to me?
Our gift vouchers are a unique gift option to loved ones. The voucher covers product purchases and can be emailed (soft copy) or hand-delivered (hard copy) to you. Shipping fee will be added on top of the voucher value for the latter option, if applicable.
I have received a gift voucher. How do I use this?
On your Cart, input the code found on your gift voucher onto the Coupon Code field box that looks like this:
If you failed to input the code on your Cart, you still have an opportunity to do so during the Checkout process. You’ll find the link to this right at the top, above the BILLING DETAILS section, and it looks like this:
Please note that the voucher value can only be applied to product purchases and normally has a validity of one year. Make sure to use it before it expires!
Do I receive an invoice for my order?
Yes, we are duly registered with all government business agencies and are BIR-compliant. All purchases are issued appropriate receipts and/or invoices.
Can I change or cancel my order?
Due to the sensitive nature of our business, we do not accommodate cancellations past the order cut-off.
We fiercely protect our farms and partners as they commit to fulfill your order.
If you would like to add items to an existing order, kindly email us and we will confirm if we are able to accommodate any adjustments.
What areas do you deliver?
We deliver all over Metro Manila and offer FREE delivery for orders above P4,000.
If you reside in the neighboring municipalities such as Cavite, Laguna, Rizal and Bulacan, don’t fret, we deliver to you too! On the cart page, enter your city and zip code and our system will calculate your delivery fee based on competitive rates from our courier partner.
Do you supply to restaurants or wholesale customers?
Yes, we do! Please email us at orders[at]thegreengrocermanila[dot]com with your items of interest and their projected volume so that we can offer you a corresponding wholesale discount.
Do you do provincial deliveries?
Here are several options to ship to our different islands:
We’d love to ship to you via courier which takes about four to seven (4 to 7) working day. Because of the length of time, this means we would only be able to ship processed items to you, or products that are not highly perishable, such as bottled products, flours, grains, and the like.
Point to Point via Bus Terminal
Point to Point means we ship your order from one bus terminal, and you would need to pick up at the terminal from your end. We are currently limited to terminals located in Pasay, Makati or Alabang. If there is a bus liner originating from Pasay, Makati or Alabang heading to your area, we would be happy to look into this option.
For sensitive, highly perishable items such as fresh produce, we course shipment through Cebu Pacific Air Cargo which we ship every Thursday morning. You would need to pick up your order at your airport terminal.
All provincial orders that require the above shipping methods must be pre-paid via bank deposit, GCash, or Paypal. Unfortunately, we do not have COD capability at this time.
I'd like to save on delivery fees. Can I pick up my order instead?
Yes, you may! When placing your order online at this website, simply choose “Pick up at HQ” as your Shipping Method.
Once your order is confirmed by our staff, we will provide you with our pick-up address in Sucat, Muntinlupa.
What happens if the amount I deposited is different from my final bill?
Pre-paid orders may have discrepancies in the final bill due to the adjustments of weight-based products or availability issues.
If you have made an overpayment or if there is a balance based on your prepayment, the discrepancy can be settled by any of these options:
- Bank deposit
- Cash payment to the rider
For your convenience, you may also opt to apply your overpayment as credit towards your next order.
What happens if the amount I paid on Paypal is different from my final bill?
When choosing Paypal as your payment method, you merely grant us, the vendor, authorization to charge your account. This means we have not charged your Paypal account yet. We only process payment when your bill has been finalized.
Regardless of the authorized amount during checkout, we will only charge you the final amount of your order.
What should I do if I receive a wrong or damaged product?
Please take a photo of the item in question and email immediately to firstname.lastname@example.org within two days from delivery.
If you are not personally receiving your order, please leave strict instructions with your staff or helper to look through and inspect all items upon delivery. Signing off on your delivery and receipt of your order assumes you have done so and have received your delivery with full confidence.
For any issues found after delivery, please submit a Delivery Feedback form within two days of delivery