Order Guidelines

On the day of delivery prior to the dispatch of your order, please expect an email from us with your final bill based on actual availability and/or adjusted weight of your ordered produce, meats and other items.

Products such as meats and vegetables are of variable weight and are priced per kilo. The actual weight of the product will be determined on your delivery date when we have received our harvest. This means your final bill will adjust accordingly.

Adjustments are marginal, unless there are items that were unavailable or rejected by our Quality Assurance team. To be safe, we do recommend expecting an extra P350 to P600 for discrepancies.

Please note: Discrepancies in your pre-payment based on the above mentioned adjustments will be settled through your preferred online channel prior to dispatch of your order.

The Green Grocer is excited for you to receive your produce! We have partnered with a courier company to expand our reach and get your order to you swiftly.

The sms we send out on the morning of delivery contains information on the estimated time of arrival of your order.

This ETA is determined by our final schedule of deliveries and route of that day. The time we provide you will be a window of about two hours with which to expect your delivery.

We reiterate that these are mere projections. We do our best to keep to the delivery schedule, however, please understand that we cannot guarantee an exact time of arrival. Many factors such as number of deliveries, traffic delays, weather conditions, wait time per point of delivery, and road conditions greatly affect our delivery schedule.

For your convenience, you will also have the ability to track your order through an app link which can be provided upon request. We are in constant communication with our Dispatch Team, however, and will update you via sms on their whereabouts, should you require this information. We will also keep you abreast on any major changes in the ETA as they happen.

In order to deliver your produce promptly and within its freshest state, our team will implement a wait time policy of a maximum of 15 minutes only per drop-off, from time of arrival. After which, Dispatch will proceed with their next delivery schedule.

Should you request for Dispatch to wait past the 15 minutes, or return to your delivery location, we will be adding P150 return fee, plus the full fare to re-deliver your order to you, on top of your total bill to cover additional gas and costs accrued as a result of the delay:

If you are not present to receive your order, please leave strict instructions with your staff or helper to look through and inspect all items upon delivery.

Signing off on your delivery and receipt of your order assumes you have done so and have received your delivery with full confidence.

For any issues found after delivery, please submit a Delivery Feedback form within two days of delivery.

For those who prefer to pick up or book their own logistics provider, you can opt to pick up at our headquarters in Sucat, Muntinlupa.

Upon checkout, choose “Pick up at HQ” among the shipping options. Pick-up address shall be provided upon confirmation of your order.

Important:

• Orders for pick-up follow the same Order Cut-off schedule of our deliveries. You may refer to the section above.
• Due to the nature and sensitivity of our products, we will only store your order for a maximum of two (2) days. 
• If you are unable to pick up your order at the agreed-upon date, please contact us soonest to arrange an alternative schedule. We will be turning over your order as-is, and will not be held liable for any changes in the quality of your produce as a result of pick-up delays. We will not be accepting returns at this stage.
• In the event you choose to cancel your order, we will be charging a 50% restocking fee.
• Customers whose orders are not picked up will unfortunately be blacklisted.

If you are located outside of Metro Manila, we can ship to anywhere in the Philippines via 4 to 7 working days through LBC or JRS Express. Provincial shipping rates indicated upon checkout will reflect this courier option.

Please note that due to the length of time of courier, we can only ship processed goods or non sensitive items.

If you prefer same-day shipment for more sensitive items such as fresh produce, meats and the like, you may choose any of these applicable options:

All provincial orders regardless of shipping option must be pre-paid via bank transfer, GCash or Paypal.
Unfortunately we currently have no COD capability for deliveries outside of Metro Manila.

Based on the above additional shipping costs, we highly recommend maximizing your shipment
so as to justify your freight expenses. We recommend a minimum of 10 to 15 kilos cumulative weight.

We are very strict on cancellations after the order cut-off.

We do not stock on produce, therefore whatever order was placed has already been forwarded to our farms and partners and paid for from our end.

Your cancellation would mean a loss unto all accounts as the farms will still deliver your ordered items to our base. This results in unnecessary wastage of resources which we are against.

We urge you to read through our Cancellation Policy to ensure that you are apprised of our terms when placing an order.

Irresponsible cancellations will deem the customer delinquent and will unfortunately be blacklisted from using our service in the future.